Terms and Conditions

General Terms and Conditions

Intellectual Property

Any resemblance between our characters and other copyrighted characters is not intentional, and is purely incidental.

Any videos produced are Copyrighted to My Superstar and remain the Intellectual Property of My Superstar. By placing an order with My Superstar, you accept that we own the Copyright for the finished product and we may use it for any purpose including, but not limited to, marketing on Social Media.


It is the customers responsibility to provide accurate information when filling in the order form. My Superstar is not liable for any mistakes the customer made.

The customers must provide as much detail as possible when filling in the order form. My Superstar is not liable if the customer believes the video is not suitably personalised due to a lack of information in the order form. My Superstar does not guarantee that all information or requests from the order form will be included in the personalised message.

Where possible, My Superstar will endeavour to provide a copy of the script, prior to recording the video, in order to allow the customer to identify any issues with the script. My Superstar is not liable if the customer fails to notice and correct an issue with the script.

Customers must provide pronunciations for unique words or names.

The customer should look at the other example videos on our website to understand what the finished product will be like. My Superstar does not guarantee that a specific performer, costume or background will be used for your video.

Once the personalised video message has been recorded, My Superstar will not be able to make any further modifications except for where we have made an error. We will not make modifications due to the customers personal tastes or any errors on their behalf.

Any requests in changes for the order, prior to the recording, must be made to our email address: info@mysuperstar.co.uk. My Superstar does not guarantee that any changes can be accommodated, nor will any refund be provided if they cannot.

Returns Policy

In no circumstances can an order be exchanged, returned or refunded.

As this is a goods made to order and clearly personalised , it will not be subject to the EU 14 day cooling off period. This is inline with EU Consumer rights.